Product Design at Rise8
The role of designer is critical to the success of Rise8 and our clients. Product Designers help our clients quickly and cheaply de-risk assumptions and invest resources in building products that are more desirable and usable for our clients’ customers. This position is responsible for ensuring that user feedback drives the direction of the products we build. Designers will spend time engaging with end users to understand their needs, pain points and use their feedback to hone in on product direction. Through the use of rapid prototyping and validation techniques, designers help development teams shorten product feedback loops - ultimately reducing the amount of time it takes teams to deliver outcomes.
Responsiblities
User Research & Synthesis:
- Create research plans to test the riskiest product assumptions, discover user pains and better understand domain context
- Conduct research using a variety of research methods such as interviews, surveys, observation, analytics, concept and usability testing
- Synthesize research to extract deep insights and understand not necessarily what a user says they need, but a holistic understanding of how to solve their pain points
- Organize research into artifacts that communicate who the user is, their needs, their workflows, and pain points that tell the user’s story
- Collaborate and communicate across product teams to reduce pain in organization-wide research operations
Prototype Development, Interface & Interaction Design
- Choose an appropriate level of fidelity for prototypes to balance uncertainty with quality of feedback
- Design interfaces and interactions that utilize common, intuitive patterns
- Work with design systems to create products that align with brand guidelines
- Manage design debt as products grow in size and scale that allows you to “move fast forever”
- Design information and system architectures that align to the user’s domain and context
- Create elegant solutions that bring simplicity to complex problems
- Contribute to the development and iteration of design systems
User-Centric Design Process Facilitation:
- Evangelize a “double diamond” design process where you go from problem exploration to problem evaluation, and solution exploration to solution evaluation
- Continuously measure user experience and build solutions that address the most painful parts
- Engage with engineers and product managers to balance engineering feasibility and product viability with user desirability
- Advocate for the end user and their needs when making product decisions
- Facilitate design thinking activities and workshops to bring alignment to cross-functional teams
Product Strategy & Growth
- Contribute to product and portfolio strategy
- Utilize human-centered design methods to generate solutions that not only solve user problems but also business & mission problems
- Discover new product opportunities and new ways for Rise8 to engage with our clients
Elevate and Support the Rise8 Design Practice
- Grow other designers around you through activities like coaching, mentoring, share backs of experience reports and contributing to design practice resources
- Engage in dialog to evolve practices based on situational experience, industry trends and thought leader ideologies
- Offer support to those that need help around you
- Take initiative to make improvements to internal processes and practices where you see opportunities
- Elevate the Rise8 name by contributing to thought leadership in the GovTech industry
- Support the Rise8 hiring process